Casual Letting Service
Advertising the property: We will publicise the property and correspond with potential tenants during this period. The Trade Me listing fee in included in our fee. Tenant viewing: We will arrange a viewing and show prospective tenants around the property Interview potential tenants: We will interview the prospective tenants, assessing their suitability through specific…
Read more
Rental Appraisal
We will visit your property and advise on current market rental value.
Read more
Advertising
This takes various forms including our rental list available at the office, signage, the internet (Trade Me) and here on our website.
Read more
Property Viewings
These can be arranged either with or without you present. Often viewings need to be coordinated with existing tenants. No problem.
Read more
Tenant Screening and Selection
This is such an important part of the process. Prospective tenants are required to complete an application and provide appropriate references. All the required checks are carried out to ensure you have the right kind of tenants in your property. Once this process is complete we can compile the Tenancy…
Read more
Compiling the Tenancy Agreement
Full tenancy agreements are drawn up including any special conditions specific to your property.
Read more
Bond Lodgement
We complete the bond lodgement form, collect four weeks rent as bond on each property and lodge it with the Tenancy Services Bond Centre as required by law.
Read more
Property Condition Report
A full report is compiled prior to tenants moving in. This includes a full complement of photographs as well as a detailed written report, which records the actual condition of a property at the commencement of a tenancy. The tenants are required to sign this report.
Read more
Rent Collection and Monitoring
All agreements are set up with automatic rent payments to ourselves. Our Property Management software enables us to record rent collection on a daily basis and therefore be aware of any rent arrears should they occur. If a rent payment fails to arrive, the tenant is contacted and a ten-day…
Read more
Property Inspections
Regular property inspections are carried out every three months. Following a routine inspection, you are issued with a report of the up to date condition of the property and any maintenance issues that require attention. If there are any issues the tenant needs to address they are informed of these…
Read more
Emergency and Regular Maintenance
We will deal with all maintenance issues on your behalf. Regular maintenance can include plumbing, electrical work, cleaning, lawn mowing etc. This is generally done with your permission but in the event of an emergency the issue will be dealt with immediately to avoid any unnecessary damage to your property.…
Read more
Tenant Disputes and Mediation
Unfortunately, from time to time disputes with tenants do occur. These disputes can result in mediation or an application to the Tenancy Tribunal. This is another area that we can look after on your behalf. If an eviction is necessary we will deal with this too.
Read more
Financial Statements
Each month a statement of all activity on your account is issued showing all rents collected and any payments made on your behalf. This statement is sent out at the same time as your month end payment.
Read more
Property management in Auckland is all we do
We are 100% focused on property management. We’re here to take care of your property and maximise your returns. We are not involved in any other activities and have one focus -You.
Service is everything
In a time poor world, having a savvy team of property professionals on hand helps you get where you are going, faster. Our customer centric property management team is committed to delivering the very best service to you. For us, excellent service is about offering consistent, valuable knowledge
Communication is key
We understand your property portfolio represents one of your greatest assets. Do you want to be kept in touch with every decision relating to your property, or are you a ‘hands off’ owner who is happy to delegate? We’ll find out what matters to you and keep you up to date. If you need to get in touch, you’ll find we’re just a phone call away. And you’ll get a friendly voice at the end of the phone, not a machine.Life is too short to surround yourself with people not working effectively. Get the best team behind you and phone Kim today.A comprehensive and stress-free property management experience. Oversight of all properties by Kim Dutton-Govorko, Director, Phoenix Property Management.
- Confidentiality, security and integrity assured
- Continuity of service
- Expert recommendations and feedback
- Accurate knowledge of current market trends
- 24-hour response time
- Maximum returns with minimum vacancies
- Financial statements
- Discounted rates with registered and licensed trade services
- Compliance with the Residential Tenancies Act 1986
- Phoenix Property Management has Public Liability and Professional Indemnity Insurance